Frequently Asked Questions (FAQ)
Others
Yes, 100%. Toolsguru is an authorized dealer for all the brands listed on our platform. Every product we sell is 100% original, authentic, and sourced directly from official manufacturers or official Malaysian distributors.
Yes, most of our power tools and machinery come with an official manufacturer's warranty. The warranty period varies depending on the brand and model (typically ranging from 6 months to 2 years). Please check the product description page for specific warranty details.
Once your order is shipped, we will send a Tracking Number and a tracking link to your registered email address and phone number. You can use this to monitor your delivery status in real-time based on the item type:
📦 Small & Medium Items: Shipped via our logistics partner, Pos Laju, across both West and East Malaysia. You can easily track these online using the tracking link provided.
🚛 Heavy Machinery & Large Equipment: To ensure safe handling, bulky or heavy items will be managed and delivered by our own internal logistics team. Our team will contact you directly to arrange and confirm the delivery schedule.
📦 Small & Medium Items: Shipped via our logistics partner, Pos Laju, across both West and East Malaysia. You can easily track these online using the tracking link provided.
🚛 Heavy Machinery & Large Equipment: To ensure safe handling, bulky or heavy items will be managed and delivered by our own internal logistics team. Our team will contact you directly to arrange and confirm the delivery schedule.
We offer reliable shipping across Malaysia, primarily partnering with Pos Laju (Pos Malaysia) to ensure your items arrive safely. Our standard delivery timelines and rates are as follows:
West Malaysia: Delivery takes 2–4 working days. Standard shipping fees apply, and we offer Free Shipping for orders above a certain amount.
East Malaysia (Sabah & Sarawak): Delivery takes 5–7 working days. Shipping fees are automatically calculated at checkout based on the total package weight.
(Note: For exceptionally bulky items or heavy machinery, alternative specialized transport may be arranged by our team, and we will notify you accordingly.)
West Malaysia: Delivery takes 2–4 working days. Standard shipping fees apply, and we offer Free Shipping for orders above a certain amount.
East Malaysia (Sabah & Sarawak): Delivery takes 5–7 working days. Shipping fees are automatically calculated at checkout based on the total package weight.
(Note: For exceptionally bulky items or heavy machinery, alternative specialized transport may be arranged by our team, and we will notify you accordingly.)
Yes, absolutely. You are welcome to arrange your own preferred courier service or authorize a friend, family member, or third-party transport to collect your order.
However, please note that once the items are handed over to your designated representative or self-arranged courier, Tools Guru will not be held liable for any loss, damage, or missing items during transit. All risks will be assumed by the buyer.
However, please note that once the items are handed over to your designated representative or self-arranged courier, Tools Guru will not be held liable for any loss, damage, or missing items during transit. All risks will be assumed by the buyer.
We accept a variety of convenient and highly secure payment methods, whether you are shopping online or visiting us in person:
Online Purchases:
We partner with HitPay, a professional and secure payment gateway. Through their secure payment links, we accept:
FPX Online Banking (Maybank2u, CIMB Clicks, Public Bank, etc.)
Credit/Debit Cards (Visa & Mastercard)
E-Wallets (Touch 'n Go eWallet, GrabPay, etc.)
In-Store Purchases (Walk-ins):
If you visit our physical store, you can pay safely using our official, bank-provided terminal machines which support direct card swipes, chip payments, and contactless wave options.
Rest assured, all transactions are fully encrypted and 100% secure.
Online Purchases:
We partner with HitPay, a professional and secure payment gateway. Through their secure payment links, we accept:
FPX Online Banking (Maybank2u, CIMB Clicks, Public Bank, etc.)
Credit/Debit Cards (Visa & Mastercard)
E-Wallets (Touch 'n Go eWallet, GrabPay, etc.)
In-Store Purchases (Walk-ins):
If you visit our physical store, you can pay safely using our official, bank-provided terminal machines which support direct card swipes, chip payments, and contactless wave options.
Rest assured, all transactions are fully encrypted and 100% secure.
We take authenticity very seriously. You can verify our official authorization through the following ways:
Visit Our Physical Store: We warmly welcome you to visit our showroom, where you can personally view our Official Authorization Letter issued by Sonic Equipment. You can also explore our physical inventory, official merchandise, and official product catalogs/handbooks.
Direct Verification with HQ: For absolute peace of mind, you are more than welcome to contact the Sonic Equipment Headquarters in the Netherlands directly via phone or email to verify whether our company is registered as a legitimate authorized dealer in their official global system.
We stand 100% behind the authenticity of our products.
Visit Our Physical Store: We warmly welcome you to visit our showroom, where you can personally view our Official Authorization Letter issued by Sonic Equipment. You can also explore our physical inventory, official merchandise, and official product catalogs/handbooks.
Direct Verification with HQ: For absolute peace of mind, you are more than welcome to contact the Sonic Equipment Headquarters in the Netherlands directly via phone or email to verify whether our company is registered as a legitimate authorized dealer in their official global system.
We stand 100% behind the authenticity of our products.
Yes, absolutely! We are happy to extend our expertise to support you.
Please note that for clients who did not originally purchase their tools through us, a standard service fee will apply. This fee depends entirely on the specific nature and complexity of your request.
We are confident you will be satisfied with our professional service, and once your issue is resolved, we warmly welcome you to appoint us as your official trusted dealer for all your future Sonic Equipment needs!
Please note that for clients who did not originally purchase their tools through us, a standard service fee will apply. This fee depends entirely on the specific nature and complexity of your request.
We are confident you will be satisfied with our professional service, and once your issue is resolved, we warmly welcome you to appoint us as your official trusted dealer for all your future Sonic Equipment needs!
Once your order is confirmed and full payment is received, we will immediately process the order and secure full payment with Sonic HQ to initiate production. The standard production and delivery lead time is 60 to 90 days.
Yes, you can. However, please note that customized orders do not follow the standard official retail pricing; quotes are calculated bespoke based on your specific requirements. The lead time for custom orders is 90 to 120 days. This extended timeframe includes a brief built-in "cooling-off period" at the start to allow for final confirmations before production begins and changes can no longer be made.
No. Once the contract/order is signed and payment is made, production begins immediately at the factory. Therefore, we strictly do not accept any cancellations, returns, or refunds.
You have two options for shipping and logistics:
Self-Arranged Shipping: You can independently hire your own freight forwarder to handle the clearance and transport. Please note that Tools Guru will not be held responsible for any transit damages or losses for shipments managed by your own provider.
Full-Service Management: You can choose to have Tools Guru handle the entire logistics process, including customs clearance and direct delivery to your doorstep.
Charges May VARY.
Self-Arranged Shipping: You can independently hire your own freight forwarder to handle the clearance and transport. Please note that Tools Guru will not be held responsible for any transit damages or losses for shipments managed by your own provider.
Full-Service Management: You can choose to have Tools Guru handle the entire logistics process, including customs clearance and direct delivery to your doorstep.
Charges May VARY.
Yes, we do. Sea freight is our standard recommended option due to the heavy weight and bulky nature of automotive tools. However, for urgent or specialized cases, air freight is available. Please note that air freight pricing fluctuates weekly according to global market rates.
The standard shipping times after factory release are:
Sea Freight: 25 to 45 working days.
Air Freight: Within 14 working days.
(Note: Actual delivery speeds are subject to global air/sea traffic conditions, weather delays, unforeseen customs clearance durations at origin or destination, and other uncontrollable logistical factors.)
Sea Freight: 25 to 45 working days.
Air Freight: Within 14 working days.
(Note: Actual delivery speeds are subject to global air/sea traffic conditions, weather delays, unforeseen customs clearance durations at origin or destination, and other uncontrollable logistical factors.)
