Part 1

Official Sonic Warranty Standards

We strictly adhere to Sonic Equipment’s global standards to protect your investment:

• Hand Tools: Lifetime Warranty* (Against manufacturing defects).
• Precision Tools (Torque Wrenches): 1-Year Calibration & Manufacturing Warranty.
• Storage & Workshop Equipment: Full Manufacturing Defect Warranty.
• Note: For detailed technical terms by category, please refer to our integrated Sonic Equipment database.

Part 2

ToolsGuru Specialized Warranty & Services

Beyond standard manufacturer support, ToolsGuru provides a comprehensive service ecosystem to ensure your equipment remains precise and productive:

• Diagnostic Solutions: 1-3 Years Software Support & 1-Year Hardware Warranty.
  Important Note: Actual terms vary depending on the specific brand of device purchased and the service package provided at the time of sale.
• Garage & Workshop Equipment: 6-12 Months Warranty on selected components.
• Power & Pneumatic Tools: 6-12 Months Warranty on selected components.
• Hand Tools & Impact Hand Tools: 6 Months Warranty on selected components.
• Additional Calibration Services: We facilitate Pressure & Torque Calibration Certification. Validity typically ranges from 6 to 12 months, depending on the specific requirements of relevant authorities or industry standards.

Part 3

The ToolsGuru Guarantee

At ToolsGuru, our commitment starts before the parcel even reaches your hands:

Quality Assurance: We ensure every piece of equipment is tested and working perfectly before it leaves our facility.

First-Time Operation Support: If you encounter any issues during your first operation, don't worry-it might just be a minor adjustment or something loosened during transit. Kindly contact us immediately for support; we are here to help you get started smoothly!

Part 4

Warranty Exclusions (What is Not Covered)

To maintain the fairness and integrity of our service, the warranty does not apply to:

• Human Factor Damage: Misuse, abuse, or accidental damage caused by the user.
• Improper Maintenance: Failure to follow standard tool care and maintenance protocols.
• Operating Outside Requirements: Usage exceeding the product’s specified working limits or environment.
• Unauthorized Modifications: Any self-made alterations or third-party repairs.
• Logistics Risks: Damage caused by personal transportation, or theft/losses incurred via third-party logistics.

Part 5

How to Claim & Get Support

1. Verify: Have your ToolsGuru invoice or product serial number ready.
2. Contact: Reach out to our Support Team via WhatsApp or visit our centers in Johor or Sepang, Selangor.
3. Submit: Provide a photo or video of the issue for a quick preliminary assessment.
4. Resolve: We handle the coordination with manufacturers and arrange for repair, replacement, or on-site service to minimize your downtime.

Terms & Legal Notices

Right to Amend: ToolsGuru reserves the right to modify or update these warranty terms, conditions, and service packages at any time without prior notice to reflect changes in manufacturer policies or industry standards.

Intellectual Property Notice:

Product images, technical data, and official reference prices on this page are sourced from our official partners, third-party suppliers, or public domains.

ToolsGuru does not own or claim any intellectual property rights over these materials.

All rights remain with their respective owners.

If any content is found to be in infringement of copyright, please notify us immediately for prompt removal.

Last Updated: Q2 2026